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DSL Reports Speedtest

DSL Reports Speedtest

So got my new 35/35 service running and apparently we’re getting close to the maximum upload. Verizon had called me on the upgrade date and told me that I would only get 29mbit upload because the ONT at the house wasn’t capable of more. He offered to send a tech out to replace it, so I said “sure”. The tech came out today and basically said he wasn’t aware of any speed difference on the other ONT’s. He called his boss and he said the guy I talked to was misinformed because the 611/612 ONT’s are all pretty much the same (just different port configuration and MOCA support) and won’t go any faster than my 610.

The second thing he said was they only guarantee 75% of the claimed speed (which is 26.25mbit) so there really isn’t much of an option at this point. I guess I’ll be satisfied for now, but I’m a bit miffed that they said they could fix it and now they can’t or won’t now.

I just wished the sales/service people who called you would actually not make promises they can’t keep. I think they continue to have a shortage of highly qualified guys.
I tried to do some searching for the AFC AccessMax SFH ONT 610X specifications, but I couldn’t find any useful data.

My old gallery of my FIOS Installation in case anyone is interested.

UPDATE 1/22/10:So my wife just reported that Verizon called back and DID claim it was an equipment problem and will be sending techs back on saturday to fix it (shaking head). Big company communication fun, I have no idea, I’ll update again Saturday.

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